Empower to the People!
I'm a big believer in the Ritz Carlton's program of providing a $2,000 allowance to empower their employees to enhance the "Guest Experience" ... and I think it's noteworthy that…
Change is exhausting!
Many of us accept that the only thing that doesn’t change is change itself. Our world is buffeted on all sides by change … kids grow up, technology abounds, friends move away, the list is endless.
Dan Heath at Fast Company describes a recent experience with subjects who were offered either chocolate chip cookies … or radishes. (If you’ve even been cut from a sports team, you’ll know how the radishes felt!). You can also see a short video there explaining the experiment. (more…)
Any control freaks out there?
Those of you who are willing to admit … or deserving … of wearing this crown have probably stumbled down the staircase more than once trying to exert your control over every fiber of the carpet beneath your feet.
Researchers have found that when test subjects are even subliminally exposed to the name of a person they believe is “controlling”, they unconsciously do the OPPOSITE of hard work. It seems that people value their freedom “so much so that even an unconscious memory of a controlling person stimulates a behavioral reaction.”
Combine this with The Productivity Paradox and the work done at Sony Pictures to focus more on employee energy management rather than time management, (more…)
No Jerks Allowed!
Many of you have seen articles about this general theme recently – in part a function of "The No A**hole Rule" published last year by Dr. Robert Sutton of Stanford…
Lessons from a Lemonade Stand!
Seth Godin recently wrote about two lemonade stands and how simple things in the approach made such a big difference. My colleague, Jonathan Fields, also commented on this post, expanding…