Lead with what’s possible
A recent NY Times interview with Dan Rosensweig, CEO of Chegg, a firm that rents textbooks online and by mail, prompted me about the power of the entrepreneurial spirit. We're…
Let the public floggings continue ….
The flood of public embarrassments and public floggings never seems to end. Two of my most recent columns, Get it Right the First Time and The Keys to an Apology,…
Why are you in business?
Everyone knows WHAT they're doing ... no exceptions ... and most know HOW they're doing it ... but few know WHY they're doing it! Simon Sinek argues that people make…
Vol. 67: Get it right the first time!
Making one mistake, an umpire shows rare integrity“Ninety-nine percent of all failures come from people who have a habit of making excuses.” –George Washington CarverThis week I chose to digress…
John Wooden: Words to live by
The simplest things in life are free ... and sometimes, it's the simple things that make so much sense. Here is the simple creed that John Wooden, famed UCLA basketball…
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