Leadership Lessons: Scribbles on an Envelope
It's exciting, isn't it, when we stumble across crumpled notes that have been lodged in our wallet for years ... to discover timeless gems that we may have forgotten? I've…
Featured Posts in the category of Accountability
It's exciting, isn't it, when we stumble across crumpled notes that have been lodged in our wallet for years ... to discover timeless gems that we may have forgotten? I've…
Recently, I wrote, 7 Swing Thoughts to Overcome Adversity, inspired by Dustin Johnson's heartbreak at the recent PGA Championship. It was a controversial call except among golf purists but it…
I've often used this line as a metaphor for the process of accountability and follow up that makes a real difference in executive performance.Just being there ... letting people know…
The recent 92nd PGA championship ended tragically for Dustin Johnson based on a questionable and controversial call. What virtually every observer, from fans to PGA champions, saw as a sandy area of the rough outside of the ropes was declared by rules officials as a sand trap even though spectators were standing in it. Under the rules of golf, that resulted in a two-stroke penalty because a player can’t ground his club in the sand. It cost him a chance to participate in a three-hole playoff for the trophy in one of golf’s four major championships.
It was heart-breaking to watch and even brought a roar of disapproval from the usually reticent golf crowd. For most casual observers, it’s a distinction without a difference … but in the rules-driven PGA tour, it was a judgment call without heart or soul. Mr. Johnson’s disappointment now competes with Armando Galaragga’s recent loss of a perfect game in baseball.
What do we do when we suffer a major disappointment, e.g., the loss of a major client we served so well or the departure of a valued employee to whom we thought we had extended every opportunity? (more…)
Wouldn't you know that after I'd just finished posting about the soldiers of the 7 Deadly Sins Army ... notably General Pride and his two prized henchmen, Major Envy and…