Empower to the People!
I'm a big believer in the Ritz Carlton's program of providing a $2,000 allowance to empower their employees to enhance the "Guest Experience" ... and I think it's noteworthy that…
I'm a big believer in the Ritz Carlton's program of providing a $2,000 allowance to empower their employees to enhance the "Guest Experience" ... and I think it's noteworthy that…
Yesterday, I referenced a shorthand version of a business plan outline. Most of you saw the words "business plan" and immediately started looking for the key to the gun cabinet,…
I've written numerous posts about business plans ... the importance of preparing them, what should be in them, etc. Seth Godin has another, very simplified concept about what's really needed:…
Making one mistake, an umpire shows rare integrity“Ninety-nine percent of all failures come from people who have a habit of making excuses.” –George Washington CarverThis week I chose to digress…
Many of us accept that the only thing that doesn’t change is change itself. Our world is buffeted on all sides by change … kids grow up, technology abounds, friends move away, the list is endless.
Dan Heath at Fast Company describes a recent experience with subjects who were offered either chocolate chip cookies … or radishes. (If you’ve even been cut from a sports team, you’ll know how the radishes felt!). You can also see a short video there explaining the experiment. (more…)