Cash is (still) King: Practical Strategies for Turbulent Times
Here is the newspaper ad that has been running weekly in the North Bay Business Journal to announce the upcoming event of The Leadership Forum. I will be moderating the…
The Best Advice you ever received?
Fortune Magazine’s most recent issue challenged a wide variety of business and government leaders to share the The Best Advice I Ever Got. I think that’s a great challenge and encourage readers to share those that have been meaningful in their life.
One in particular always comes to mind for me.Back in the Stone Age during my formative years, the Chairman of the first company I joined in private industry was an irascible and tough disciplinarian.
(A few years earlier, in boot camp, I think I saw his alter ego wearing a Smokey Bear hat.)
What Would You Do if You Didn’t Get Your Paycheck?
Anyway, he summoned me into his office one day and asked me “What would you do if you didn’t get your check on payday?” Fortunately, before I fumbled around with something like “I dunno”, he answered his own question. (more…)
How to treat customers? Like guests.
Saturday's NY Times carried an interview with Alan J. Fuerstman, CEO of Montage Hotels and Resorts. His view of customer service and the incredible value of staff training and retention,…
The Game Changer
A recent book published by A.G Lafley, the CEO of Proctor & Gamble and Ram Charan, the globe-trotting uber consultant, called The Game Changer is all about the turnaround at…