Read more about the article Conference Calls not working so well?

Conference Calls not working so well?

Fast Company recently published a blog post called 10 Rules for Effective Conference Calls, which sounds about right … and I think you’ll agree that you’ve heard … or did … or thought … these same things yourself.

OK, now let’s move to slide 5. Can everyone see this slide?

(Slide with 12 rows of text appears. Jill proceeds to read all 12 lines of text.)

(Dead silence – everyone is on mute, reading mail, playing Solitaire or checking news, sports, and weather…)

How about this one? (more…)

Continue ReadingConference Calls not working so well?
Read more about the article People are still – and will always be #1.

People are still – and will always be #1.

Many of you are familiar with my interest in the Corner Office articles appearing in the New York Times on a regular basis. These articles, by Adam Bryant, focus on varying approaches taken by CEOs to lead their organizations.

A recent interview with Fuse founder, Bill Carter, reminds me of two critical variables that are easily lost in our haste to always move to the next issue. First, above all, having the best people is the only antidote to business mediocrity. I’ve said it time and again, and virtually everyone knows this deep down (but very few put it into practice) …  that the organization that excels identifies the best people, makes certain they are properly rewarded, and never stops looking for top talent. (more…)

Continue ReadingPeople are still – and will always be #1.
Read more about the article Vol. 60: Creating a Responsible Culture

Vol. 60: Creating a Responsible Culture

Build a Responsible CultureLast time, we discussed how to create a responsible culture where each individual accepts accountability for their actions and decisions.

In our discussion of this subject, we’ve ranged from the baseline of personal accountability to a broader organizational culture, to the battle-tested power of after action reviews.

So, if the power of an accountable organization is so obvious, why aren’t we all doing it?

Victimization has a stranglehold on American business

In “The Oz Principle,” a book by Craig Hickman (recently reissued in a revised and updated edition 10 years after its original publication), the overgrown roots of a victimization mentality is chronicled as one of the most corrosive forces in American business.

[pullquote]The man who complains about the way the ball bounces is likely to be the one who dropped it.~ Lou Holtz[/pullquote]

Mr. Hickman pulls no punches in deriding the plight of victimization that he believes has a stranglehold on American industry.

How many of these lines have you heard during your business career?

* “That’s the way we’ve always done it.”
* “That’s not my department.”
* “Someone should have told me not to do that.”
* “Why didn’t you ask me?”
* “Nobody’s followed up on this. It can’t be that important.”

[pullquote]Victimization is a corrosive force in American business[/pullquote]

It’s fodder for a Saturday Night Live skit, isn’t it? (more…)

Continue ReadingVol. 60: Creating a Responsible Culture