Difficult Conversations
Business Week summarized a book entitled Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen. It's a practical guide to challenging conversations in which you're required to deliver bad…
What gives life meaning?
John Donahoe, the CEO of eBay, was interviewed in the NY Times and mentioned the laminated card he keeps in his wallet. It comes from a speech John W. Gardner…
No substitute for unbiased feedback!
I have posted many items and reflections about the critical importance of regular, unbiased feedback as the linchpin to achieving accountability throughout your organization. The most recent example is the…
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