Are You Sure You’re Always Serving the Best Interests of Your Customers?

How often do the best interests of your customers and clients conflict with the short-term financial goals of your business? A re your sure everyone in your organization doing the…

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Can Radically Different Cultures Produce Equally Great Results? Part 2.

Last week, in Can Radically Different Cultures Produce Equally Great Results?, I posed the question: If measured by financial performance, can dramatically different organizations be equally successful? I n this…

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Can Radically Different Cultures Produce Equally Great Results?

There’s more emphasis every day on the value and influence of culture on business success. W hat does it mean if your culture is dysfunctional and your employees think it’s…

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This is How You Create a Lifelong Customer

In many instances, finding customers can be easier than keeping customers. T here are a lot of things we can do to get them to show up. But, do we…

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September 11th – 14 Years Later

It's not a coincidence that One World Trade Center is the tallest building in the Western Hemisphere at 1776 feet. I trust you see the connection.A Day that Will Live…

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