Why are you in business?
Everyone knows WHAT they're doing ... no exceptions ... and most know HOW they're doing it ... but few know WHY they're doing it! Simon Sinek argues that people make…
Everyone knows WHAT they're doing ... no exceptions ... and most know HOW they're doing it ... but few know WHY they're doing it! Simon Sinek argues that people make…
I'm a big believer in the Ritz Carlton's program of providing a $2,000 allowance to empower their employees to enhance the "Guest Experience" ... and I think it's noteworthy that…
Making one mistake, an umpire shows rare integrity“Ninety-nine percent of all failures come from people who have a habit of making excuses.” –George Washington CarverThis week I chose to digress…
Many of us accept that the only thing that doesn’t change is change itself. Our world is buffeted on all sides by change … kids grow up, technology abounds, friends move away, the list is endless.
Dan Heath at Fast Company describes a recent experience with subjects who were offered either chocolate chip cookies … or radishes. (If you’ve even been cut from a sports team, you’ll know how the radishes felt!). You can also see a short video there explaining the experiment. (more…)
Fast Company recently carried a brief piece which described how what appears to be a personal shortcoming may obfuscate a problem situation. In psychology, they call it the Fundamental Attribution…